Stores and orders
Connect your shop — customers track orders in the Messenger, Are AI answers "Where is my order?" and recommends products, and your team sees orders next to every chat.
Connect your online shop to Shopxare and order data appears wherever you need it.
Connect a store
- Go to Settings → Stores & marketplaces and click Connect a store.
- Pick your platform: Shopify, WooCommerce, BigCommerce, Magento, PrestaShop, Shopware, Wix, Squarespace, Ecwid, VTEX, commercetools, Shoper, IdoSell, Nuvemshop, WiziShop, CCV Shop, Storeden, Jumpseller, ikas, Ticimax, IdeaSoft, T-Soft or Shopier.
- Paste the keys from your shop — the window explains exactly where to find them for your platform. Some platforms (ikas, IdeaSoft) connect with an approval in the shop instead.
- Click Connect. The store shows Connected, and products are copied in the background.
Keys are stored encrypted and only read data. You can connect several stores.
What you can switch on
For each store:
- Order tracking — Where is my order? in the Messenger and for Are AI. Visitors click Track your order, enter the Order number and the email or phone they used, and see the status, items and tracking link.
- Shopping assistant — Are AI finds and shows products, with price, stock and a link.
- Cart reminders — see Cart reminders.
Click Sync now to copy products again; Disconnect removes the store and its copied products.
In the Messenger
Turn on the Order tracking card in the Messenger home. Customers find their order without waiting, and Are AI answers order questions from live data. From the order, Return or problem lets them choose the items and a reason (Wrong size, Arrived damaged …) — the request arrives in the inbox as a card.
In the inbox
In the contact panel of a conversation, Orders shows the customer's orders. Find order looks up any order number, and Send to customer posts the order card into the chat: status (Being prepared, On its way, Delivered …), items, total and tracking.
Still stuck? Contact