Snooze, send later and auto-close

Snooze a conversation

Snooze a conversation you can't finish yet — for example while you wait for the warehouse.

1. Open the conversation and click Snooze at the top.
2. Choose For 1 hour, Until tomorrow 9:00, Until next Monday, or pick a date and time.

The conversation moves to Snoozed and shows Snoozed until …. It opens again by itself at that time — or earlier, as soon as the customer writes.

Send a reply later

Write your reply now and let Shopxare send it at the right moment — for example in the customer's morning.

1. Write the reply.
2. Click the clock next to Send and choose In 1 hour, Tomorrow morning, Monday morning or your own time, then Set.
3. Leave Don't send if the customer replies first on, so the reply isn't sent if the situation changed.

The scheduled reply stays in the conversation until it is sent. Click Cancel scheduled reply to take it back.

Close quiet conversations automatically

Customers often stop answering when their question is solved. Shopxare can ask once and then close the conversation.

1. Go to Settings → General.
2. Turn on Close quiet conversations.
3. Set When the customer has not answered for (in hours).
4. Keep Ask "Still there?" first on to send a friendly check first, and set Close if there is still no answer after.
5. Click Save changes.

Only conversations where a teammate replied last are closed. The "Still there?" message is shown as an automatic message, both to the customer and in your inbox. If the customer answers, the conversation simply continues.

Office hours

Outside your office hours, the Messenger tells customers when you are back and reply targets pause. Set them in Settings → Teams & assignment — see Teams and assignment.