Your profile and workspace settings

Your profile

Go to Settings → Profile.

• Add photo (JPG, PNG or WebP, up to 5 MB) — or pick an illustration.
• Your name, Job title and About you. Under How customers see you you see how your photo, first name and job title appear in the Messenger.
• Languages you speak — helps your team route conversations to the right person.
• Email signature — added under your replies that go out by email.
• Language of the app and Product news emails, under Preferences.

Two-step verification, passkeys and devices are in Settings → Security — see Security.

Workspace settings

Admins go to Settings → General:

• The workspace name and Time zone — used for office hours and reports.
• Show one picture instead of teammates' photos — customers see this picture whoever replies.
• Live translation — see Live translation.
• Urgency and mood detection — upset or urgent customers are marked and move to high priority.
• Hide card numbers and passwords — card numbers (all but the last 4 digits), security codes and passwords in customer messages are masked.
• Close quiet conversations — see Snooze, send later and auto-close.

The Workspace ID at the bottom is useful when you contact support.

More workspaces

Use the workspace menu at the top left to switch workspaces or create a New workspace — for example for a second brand. Each workspace has its own Messenger, team, settings and package.