Teach Are AI

Are AI only answers from what you give it. The more of your real answers it knows, the more conversations it solves.

Sources

Go to Are AI → Knowledge. Under Sources you see everything the AI may use, with how many documents and pieces each has and when it was last read.

• Help center articles — your published articles, kept in sync when you publish, change or delete one.
• Saved replies (shared) — if Use shared saved replies is on in Settings.
• Short answers — see below.
• Websites — click Add website, enter the Address and choose How to read: Only this page, Sitemap (sitemap.xml) or Follow links on the site, with Max. pages. Click Start reading. Websites are read again every week; click Read again to refresh now.
• Files — click Upload file: PDF, DOCX, TXT, MD or CSV.

Are AI trusts your saved replies, short answers and help center articles most, then your website's information pages (shipping, returns, payment, contact, policies), then other pages, and product pages last. A website crawl reads the information pages first, spends at most 40 % of the pages on products, and skips carts, accounts and search results. Only public pages of the same site are read.

Short answers

Facts that are not on your website — opening hours, delivery days, a phone number. Under Short answers, click Add answer, write one Question and its Answer, and save. Keep it factual.

Procedures

A procedure teaches Are AI how your team handles a request, step by step — a return, an address change, a warranty claim.

1. Open Are AI → Procedures and click New procedure — or start from a template.
2. Give it a Name, for example Return request.
3. Under When should Are AI use it?, describe the requests it is for: The customer wants to return or exchange a product.
4. Under Steps, write each step as you would explain it to a new teammate: Ask for the order number and the email used for the order, Check that the order is less than 30 days old, Send the return link … Click Add step for each one.
5. Save. The list shows how many steps each procedure has and how often it was used.

Tip: name the action a step should use ("look up the order") and Are AI uses your data connectors for it.

Learn from your team

In Are AI → Settings → Learning and privacy:

• Learn from successful conversations — some hours after a conversation closes, Are AI checks whether your team's answer is worth keeping. Suggestions appear in Overview → Suggested from conversations; click Review, edit if needed (nothing personal should remain) and Approve. Nothing is used without your approval.
• Learn automatically when the customer was clearly happy — with a high rating, a good survey score or an AI answer marked helpful, the answer is learned without review.

Answer what it couldn't

In Are AI → Overview, Questions the AI could not answer lists open questions. Click Answer, write it as you would tell a new teammate and click Save answer — the AI uses it from now on.