Saved replies

Saved replies are answers you write once and reuse.

Create a saved reply

Go to Settings → Saved replies. Give it a name and the text. A saved reply can be personal (only for you) or shared with the team.

Variables

Use variables to personalise the text, with a fallback when the value is empty:

Hi {{contact.name | there}}, thanks for writing!

Custom attributes of the contact work too.

Actions

A saved reply can also do something when you use it: close the conversation, assign it to you, or set a priority.

Use it

In the inbox composer, type / and start typing the shortcut or any word of the name — accents and capitals don't matter, so /iade dur finds "İade durumu". Pick the reply and edit it before sending if you like.

In the mobile app, tap the saved replies icon under the message box, or type / in the empty box.