Tickets and email
Requests that need time. Handled with care.
Some questions cannot be answered in a minute. Tickets keep them visible, owned and moving — from submitted to resolved.
Your customer writes an email like always. Your team sees a ticket with a number, a type and a deadline. The reply goes back by email, in the same thread.
Email in. A ticket out.
Forward your support address to your personal Shopxare address. Replies are threaded, duplicates and auto-replies are filtered, and your answer goes out by email — through your own SMTP if you like.
Routed and timed. Automatically.
Rules send each ticket to the right team, and reply targets warn you before a customer waits too long — paused outside your office hours.
Close the loop. Hear back.
Close a ticket that came in through the Messenger and the customer can rate it, so you know which answers really helped.
For requests that take more than a minute.
Personal forwarding address
Works with Gmail, Outlook, cPanel and any provider that can forward email.
Types and states
Submitted, in progress, waiting on customer and resolved — with ticket types you define.
Reply targets
Set first and next reply times; breaches are checked every minute.
No mail loops
Auto-replies, bounces, bulk mail and spam never open new tickets.
Chat to ticket
Turn any Messenger conversation into a ticket when it needs follow-up.
Auto-reply and signature
Confirm every new ticket automatically and sign replies with your team’s name.
Give every customer a fast, friendly answer.
Free. No credit card, no trial clock.