Your help center's look and address

Import your brand

1. Go to Help center → Settings.
2. Under Import your brand, enter your website and click Import.
3. We read its colors, logo, favicon and font. Pick a color and click Apply.

Appearance

• Theme — light, dark or automatic.
• Brand color, font and corners (sharp, soft or round).
• Header background — a solid color, a gradient of two colors or an image, with light or dark text.
• Collections on the home page — as cards or as a list.
• Header links — up to four links to your shop or your order tracking page at the top.
• Footer text, favicon and custom CSS for the last details.

Click Preview to see the result before you save.

Address

Your help center has a Shopxare address you can set under Address. You can also show it on your own domain.

Custom domain

Serve your help center on your own address, like help.yourbrand.com:

1. Under Custom domain, enter the subdomain and click Connect.
2. Add the record shown at your domain provider (DNS). The CNAME record is the usual way; the TXT record is an alternative if you cannot add the CNAME yet.
3. DNS changes can take a few minutes up to a few hours. We check automatically every 15 minutes; click Check again to check now.
4. When the record is found, the status turns to DNS verified — the secure certificate is being set up, and then to Live.

Use a subdomain (help.yourbrand.com), not your main domain. Custom domains depend on your package.