Reports
Know how support is going. Without a spreadsheet.
The numbers that matter for a support team — counted the same way every day and compared with the period before.
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How quickly do we answer? How long until it is solved? Are people happy afterwards? Three questions every support team asks — answered on one screen.
Satisfaction. In the customer’s words.
Ratings and comments from closed conversations, as the share of happy customers — per teammate too.
Your team. Side by side.
Assigned, closed, replies, first response, resolution and satisfaction for every teammate, plus the hours when customers write most.
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Promises kept. Or not.
See how many conversations missed their reply target, so you can fix staffing or rules before customers notice.
Clear numbers. Honestly counted.
First response
The median time until a teammate first replied, so one slow outlier does not hide the rest.
Resolution
The median time from the first message until the conversation was closed.
Satisfaction
The share of ratings that were four or five stars.
Team performance
Every teammate’s workload and results for the period you choose.
Are AI results
Resolution rate, hand-overs, helpful answers and unanswered questions on the Are AI overview.
Export
Download conversations as CSV for your own analysis.
Give every customer a fast, friendly answer.
Free. No credit card, no trial clock.