Templates

Templates. Start in a minute.

Ready-made Messenger flows and automations for online shops and service teams. Pick one, adjust the texts and switch it on.

Messenger flows Guided conversations with buttons.

Greets visitors when they open the Messenger and routes them: orders, shipping, a person.

On the pricing page after 30 s: asks for the email and name for an offer.

Collects the order number and the reason, then hands over to the team.

After Shopxare('purchase'): one tap rating; unhappy customers reach a person.

New visitors after 20 s: a code for the first order.

On the pricing page: offers a call with your calendar link or a question to the team.

Answers the three most common questions with buttons; the rest goes to the team.

Asks for the order number first, so the team can answer “where is my order?” in one reply.

Offers help when someone lingers on the cart page — shipping questions often stop a purchase.

Invites engaged visitors to leave their email for news and offers.

When you are closed, tells new customers when to expect a reply and tags the conversation.

After 15 minutes without an answer, raises the priority and leaves a note for the team.

When the customer hasn’t answered for a day, says goodbye and closes the conversation.

A new conversation that mentions “urgent” gets high priority and an “urgent” tag.

Tags conversations that ask for a refund, raises the priority and asks for the order number.

Marketplaces rate your reply time — their questions get a tag and high priority.

Confirms every new email right away, so customers know their message arrived.

Conversations from people who aren’t customers yet get a “lead” tag for sales follow-up.

Someone writing from the pricing page is close to buying: tag, high priority and a note for sales.

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