This Acceptable Use Policy ("AUP") applies to everyone who uses the Services of Shopxare, LLC, including customers, their teammates and anyone who uses a Shopxare Messenger, app or API. It is part of the Terms of Service.

1. Prohibited content

You may not use the Services to store, send or display content that:

is illegal, or promotes illegal activity;
sexually exploits or endangers children, in any form;
harasses, threatens, defames or incites violence or hatred against people or groups;
infringes intellectual property, privacy or publicity rights;
contains malware, phishing pages or other harmful code;
is deceptive, such as fake reviews, impersonation, or false claims about health, finances or elections;
promotes terrorism or violent extremism.

2. Prohibited messaging

You may not:

send spam, or unsolicited bulk or commercial messages, emails or push notifications without the consent the law requires;
use purchased, rented or scraped contact lists for campaigns;
hide or falsify the sender, or omit a working unsubscribe link where the law requires one;
use the Messenger, email or Telegram channels to collect passwords, card numbers or other credentials;
use calls to harass people, or record calls without the consent the law requires.

3. Prohibited use of the platform

You may not:

try to gain access to Workspaces, accounts, systems or data you were not given;
probe, scan or test the vulnerability of the Services, except under our Responsible Disclosure Policy;
overload or disrupt the Services, for example by exceeding rate limits, sending automated traffic or denial-of-service attacks;
circumvent Plan limits, billing, security controls or blocks;
use the Services to build a competing product, or scrape them;
resell access to the Services without a written agreement with us;
use AI features in breach of the AI Terms, for example to generate prohibited content or to make decisions with legal effects about people without human review.

4. Sensitive data

Unless we have agreed otherwise in writing, do not use the Services to collect or store full payment card numbers, government ID numbers, health records regulated under HIPAA, or other special categories of personal data beyond what is incidental to customer support. The Services are not designed to meet PCI DSS or HIPAA requirements.

5. Regulated and high-risk uses

Do not use the Services for emergency services, for operating critical infrastructure, or where a failure could lead to death, injury or severe environmental damage.

6. Reporting abuse

To report a Workspace, Messenger or message that breaks this policy, use the abuse report form or email [email protected]. For copyright complaints, see the Copyright Policy.

7. Enforcement

We may investigate suspected violations. Depending on severity, we may remove content, disable a feature, block an End User, suspend or close a Workspace, and report illegal activity to authorities. Where reasonable, we will warn you first and give you a chance to fix the problem. We are not obliged to monitor content.

8. Changes

We may update this policy as new risks emerge. The current version is always on this page.