Are AI

Are AI answers customers in the Messenger, using only what you have taught it. When it can't help, it hands the conversation to your team.

How it works

• Are AI takes new conversations first. While it handles them, they stay out of the inbox.
• It answers only from your knowledge. Sources are kept with every answer (you see them in Try it and the logs); customers see a link only when they need to open a page, like a long guide or a policy.
• After a real answer the customer can click That helped or Talk to a person. Greetings and questions Are AI asks back don't show these buttons and never count as a resolution.
• It hands over when the customer asks for a person, the topic is sensitive, the customer is angry, it is not confident, the knowledge is missing, or the AI budget is used up.
• A conversation counts as resolved when the customer confirms, or after 30 minutes of silence.

Knowledge

Go to Are AI → Knowledge:

• Help center articles — kept in sync when you publish, unpublish or delete.
• Short answers — quick question-and-answer pairs.
• Shared saved replies — if you turn them on.
• Websites — one page, a sitemap or a crawl of your site; re-synced weekly.
• Files — PDF, DOCX, TXT, MD and CSV.

Are AI trusts your saved replies, short answers and help center articles most, then your website's information pages (shipping, returns, payment, contact, policies), then other pages, and product pages last. When a saved reply fits a question, Are AI answers from it — with the customer's details filled in — instead of handing over. A website crawl reads the information pages first (also those listed only in your sitemap), spends at most 40 % of the pages on products, and skips carts, accounts and search results.

With data connectors Are AI can also look things up in your own systems and — after the customer confirms — change them.

Settings

Under Are AI → Settings you choose the name, tone, answer length, your own rules, topics that always go to a person, who Are AI talks to, and what it does outside office hours. Personal data can be removed before text is sent to the AI provider.

Try it

Are AI → Try it lets you ask questions and see the answer, its sources, confidence and decision before customers do.

Get better over time

Are AI → Overview lists questions Are AI couldn't answer. Write the answer once and it becomes knowledge right away. You can also let Are AI suggest answers from solved conversations; nothing is used without your approval.

Budget

Your package includes a monthly AI budget. You can also use your own API key from OpenAI, Anthropic or Google; that spend is shown but not limited by us.