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Novidades

Novas funcionalidades, melhorias e correções, à medida que saem.

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2.4

Tickets, email e uma caixa mais inteligente

Novo
  • Email channel: forward your support address and every email becomes a ticket, with threading and spam protection.
  • Tickets with numbers, types and states; turn any chat into a ticket.
  • Assignment rules, teams, office hours and reply targets (SLA).
  • Saved replies with variables, tags, saved views, @mentions and push notifications.
  • Contacts, companies, segments, events and CSV import and export.
2.3

Chat ao vivo desde a primeira mensagem

Novo
  • Messenger for any website: files, images, voice messages, emoji, a pre-chat form and ratings after a conversation.
  • Real-time inbox with typing indicators, read receipts and "who is viewing", so nobody answers twice.
  • Teams, roles and invitations, two-step login, and the app in seven languages.
2.2

Centro de ajuda, fluxos, workflows e relatórios

Novo
  • Help center in up to 39 languages, searchable inside the Messenger.
  • Flows: button-based conversations that greet visitors and collect details.
  • Workflows that assign, tag, prioritise, reply or call a webhook.
  • Banners, news and proactive chats with page rules.
  • Reports: response and resolution times, satisfaction, busiest hours and team performance.
2.1

Novo Messenger, plugins e acesso mais seguro

NovoMelhoradoSegurança
  • Redesigned Messenger with Home, Messages and Help tabs, and a language menu for visitors.
  • WordPress and WooCommerce plugin with one-click connect, and a Shopify snippet.
  • Branded error pages in every language.
  • Rate limits on sign-up and password reset; answers no longer reveal whether an email has an account.
2.0

Are AI e Copilot

Novo
  • Are AI answers in the Messenger from your own knowledge — help center, websites, files and short answers — and shows its sources.
  • It hands over to your team when asked, on sensitive topics or when it is not sure.
  • Copilot drafts replies, summarises and translates in the inbox.
  • Use Shopxare AI or bring your own OpenAI, Google Gemini or Anthropic key.
1.9

Faturação sem sair da Shopxare

Novo
  • Subscribe, change your card and buy AI credit on your billing page, with 3-D Secure when your bank asks for it.
  • Renewals, retries and cancellation at the end of the period are handled by Stripe.
1.8

Novo site, editor do Messenger ao vivo e página de estado pública

NovoMelhorado
  • Settings → Messenger shows the real Messenger in a live preview, with new options: header style, corners, logo, launcher size, color, text and position, quick links and hiding on phones.
  • A public status page that checks every part of Shopxare once a minute, with incident updates.
  • A new website with a page for every product area, this changelog and its RSS feed.
  • Searchable dropdowns everywhere, a cleaner help center, and the AI agent is now called Are AI.