Help and support

Click your name at the bottom of the sidebar and choose Help & support.

Find the answer first

Most questions are answered in these docs. The page links to the help center, and while you write a request it suggests articles that match your title. If one answers your question, you're done; if not, click Send the request anyway.

Send a request

Fill in the title, the topic, the urgency and your request — what happened, what you expected and the steps to see it. You can add up to 5 screenshots or videos (images up to 10 MB, videos up to 50 MB).

Never share your password, payment card numbers or personal data that isn't needed. The Shopxare team will never ask for your password.

We reply within a few business days. You get an email when your request arrives and when we answer.

Follow your requests

My requests lists your requests with their status: Waiting for the team, Answered or Closed. Open one to read the answers and reply; you can also simply reply to our email. Replying to a closed request opens it again.

Support PIN

Your 8-digit support PIN is shown on the same page. If the team asks for it, give them this PIN so they can find your account quickly. It gives no access to your account, and you can create a new one any time.

By email

You can also write to [email protected]. If you write from the email address of your Shopxare account, the request is linked to your account and appears under My requests.