Telegram

Customers can write to your company's Telegram bot. Their messages arrive in the inbox like any other conversation, and your replies go back to Telegram.

Connect your bot

1. In Telegram, open @BotFather and send /newbot.
2. Choose a name and a username for the bot. BotFather sends you a token.
3. In Shopxare, go to Settings → Channels → Telegram, paste the token and click Connect.

That's it. Share your bot's link (https://t.me/your_bot_name) on your website, in emails or on social media.

How it works

• Only one-to-one chats are handled; group chats are ignored.
• Photos, files and voice messages from customers arrive as attachments (up to 10 MB).
• Your replies and files are sent to the customer's chat. Internal notes never are.
• A new message within two days of a closed conversation reopens it; later messages start a new one.
• Blocked contacts and blocked words work the same as in the Messenger.

Disconnect

Settings → Channels → Telegram → Disconnect removes the bot's connection. You can connect it again at any time.

WhatsApp, Instagram and Facebook Messenger are coming soon.