Reports

Go to Reports → Conversations.

What you see

• Conversations, median first response time, median time to close and customer satisfaction (CSAT) — each compared with the previous period.
• Conversations per day and first response per day.
• The busiest hours, in your workspace's time zone.
• Channels, replies, missed reply targets and a table per teammate.

Filters

Choose a period or custom dates (how far back depends on your package) and filter by channel, team or teammate.

Export

Download a CSV file with one row per conversation, if your package includes exports.

Conversations handled only by a flow are not counted. For website traffic, see Live visitors and website analytics.