What is Help center (knowledge base)?
A public library of articles that answers common questions.
A help center lets customers find answers on their own, at any hour, and brings visitors from search engines. The same articles also teach your AI agent what to say.
With Shopxare
Shopxare includes a branded help center in up to 39 languages, on your own domain, searchable from the Messenger.
More terms
Shared inbox
One inbox the whole team works from, with assignment and internal notes.
AI agent
Software that understands questions and answers them from your own knowledge.
Live chat
Real-time messaging between website visitors and your team.
Chatbot
An automated conversation that answers or routes customers without a person.
NPS (Net Promoter Score)
A loyalty score from −100 to +100 based on how likely customers are to recommend you.
Omnichannel support
Helping customers on every channel from one place, with one shared history.
Give every customer a fast, friendly answer.
Free. No credit card, no trial clock.