What is Chatbot?
An automated conversation that answers or routes customers without a person.
Rule-based chatbots follow buttons and questions you design, such as “Track my order” or “Talk to a person”. They are predictable and great for collecting details before a teammate takes over.
With Shopxare
Shopxare Flows let you build chatbots without code, with ready-made templates and a hand-off to your team.
More terms
CES (Customer Effort Score)
How easy it was for a customer to get what they needed.
Shared inbox
One inbox the whole team works from, with assignment and internal notes.
SLA (service level agreement)
A promise about how fast you reply to and resolve requests.
Help center (knowledge base)
A public library of articles that answers common questions.
Abandoned cart
Products a shopper added to the cart but did not buy.
Canned responses (saved replies)
Pre-written answers to frequent questions, inserted with a shortcut.
Give every customer a fast, friendly answer.
Free. No credit card, no trial clock.