What is Canned responses (saved replies)?
Pre-written answers to frequent questions, inserted with a shortcut.
Saved replies keep answers consistent and save minutes on every conversation. The best ones include placeholders like the customer’s name and leave room for a personal line.
With Shopxare
In Shopxare, type “/” in the composer to insert a saved reply; macros can also tag, assign or close in one step.
More terms
First response time
How long a customer waits for the first human reply.
Help center (knowledge base)
A public library of articles that answers common questions.
NPS (Net Promoter Score)
A loyalty score from −100 to +100 based on how likely customers are to recommend you.
Live chat
Real-time messaging between website visitors and your team.
Proactive chat
Starting the conversation before the visitor asks.
Ticketing system
A way to track every customer request from arrival to solution.
Give every customer a fast, friendly answer.
Free. No credit card, no trial clock.