What is Shared inbox?
One inbox the whole team works from, with assignment and internal notes.
Instead of forwarding emails or sharing one password, everyone sees the same conversations, knows who is handling what, and can leave notes for colleagues without the customer seeing them.
With Shopxare
Shopxare’s inbox has views, assignment, teams, mentions, saved replies and collision warnings — free for any team size.
More terms
Canned responses (saved replies)
Pre-written answers to frequent questions, inserted with a shortcut.
Customer retention
Keeping customers coming back after their first purchase.
Omnichannel support
Helping customers on every channel from one place, with one shared history.
Self-service support
Letting customers solve problems themselves, without contacting you.
Ticketing system
A way to track every customer request from arrival to solution.
Abandoned cart
Products a shopper added to the cart but did not buy.
Give every customer a fast, friendly answer.
Free. No credit card, no trial clock.