Each request gets a number, a status, a priority and an owner. Tickets are ideal for issues that take longer than one chat, such as returns or technical problems, because nothing gets forgotten.
With Shopxare
Shopxare turns emails and chats into tickets with numbers, types, SLA targets and side conversations with other teams.
More terms
Chatbot
An automated conversation that answers or routes customers without a person.
Live chat
Real-time messaging between website visitors and your team.
Canned responses (saved replies)
Pre-written answers to frequent questions, inserted with a shortcut.
CES (Customer Effort Score)
How easy it was for a customer to get what they needed.
SLA (service level agreement)
A promise about how fast you reply to and resolve requests.
Proactive chat
Starting the conversation before the visitor asks.
Give every customer a fast, friendly answer.
Free. No credit card, no trial clock.