What is AI agent?
Software that understands questions and answers them from your own knowledge.
Unlike a rule-based chatbot, an AI agent reads your help articles, website and past answers and writes a reply in the customer’s language. A good one shows its sources and hands over to a person when it is not sure.
With Shopxare
Are AI, Shopxare’s agent, answers from your knowledge, learns from successful past replies and hands over to your team.
More terms
Live chat
Real-time messaging between website visitors and your team.
First response time
How long a customer waits for the first human reply.
Help center (knowledge base)
A public library of articles that answers common questions.
NPS (Net Promoter Score)
A loyalty score from −100 to +100 based on how likely customers are to recommend you.
Abandoned cart
Products a shopper added to the cart but did not buy.
Ticketing system
A way to track every customer request from arrival to solution.
Give every customer a fast, friendly answer.
Free. No credit card, no trial clock.