Shopxare Team
Short answer: Smartsupp's free plan gives you 1 operator, 25 conversations a month and 14 days of chat history. Paid plans billed annually cost $17 (Solo, 1 operator), $25 (Plus, 3 operators) and $83 (Expert, 5 operators), and the Mira AI agent is a separate add-on from $16 a month for 100 conversations (as of November 2026). The right Smartsupp alternative depends on what pushes you out: tawk.to if you only need free chat for many people, Tidio for a visual chatbot builder, Crisp if you have 5 to 10 agents, and Shopxare if you want chat, email tickets and an AI agent in one tool with a free plan to start.
Below: what Smartsupp includes, what a 3-person store pays on each tool for the same month, a comparison table, the cases where Smartsupp is the better choice, and how to switch. All prices were checked on each vendor's own pricing page on 13 November 2026 and are list prices in USD, excluding VAT.
What Smartsupp's plans include
Smartsupp is a Czech live chat tool that is popular with small European stores. It shows prices in USD, EUR, CZK and PLN (Smartsupp pricing).
| Smartsupp plan | Price per month (billed annually) | Operators | Conversations | Chat history | Email addresses |
|---|---|---|---|---|---|
| Free | $0 | 1 | 25 per month | 14 days | None |
| Solo | $17 | 1 | Unlimited | 1 year | 3 |
| Plus | $25 | 3 | Unlimited | 1 year | 10 |
| Expert | $83 | 5 (extra from $24) | Unlimited | 3 years | 50 |
| Ultimate | from $280 | Custom | Unlimited | 3 years | Custom |
Four details matter more than the headline price:
- The prices on the page are annual. Each card says "billed annually". Paying month by month costs more; Smartsupp says annual billing saves "up to 30%".
- 25 conversations a month on Free. A store with steady traffic uses that in the first week of a busy month.
- AI is extra on every plan. Mira costs from $16 a month for 100 conversations and can be raised in steps up to 5,000. Smartsupp's own example: 400 conversations a month cost $64. Paid plans include AI reply assists for agents (50 on Solo, 250 on Plus, 500 on Expert), which is a different thing from an AI agent that answers customers.
- Social channels are included, even on Free. WhatsApp, Facebook Messenger and Instagram are listed on every plan. Few free plans offer that.
Every paid plan has a 14-day free trial without a credit card.
What a 3-person store pays: one month, same workload
The scenario: 3 people answer live chat and email, and an AI agent handles about 300 conversations a month. Starting prices, checked 13 November 2026.
| Tool and plan | Price for 3 people | AI for about 300 conversations | Monthly total |
|---|---|---|---|
| tawk.to | $0 | AI Assist from $29 | from $29 |
| Shopxare Pro | $32 per workspace (10 seats included) | $20 AI budget included, usage beyond that is extra | from $32 |
| Smartsupp Plus + Mira (annual) | $25 | 3 × $16 = $48 | from $73 |
| Tidio Growth + Lyro (annual) | from $49.17 (250 conversations) | Lyro from $32.50 for 50; more for 300 | from $81.67 |
| Crisp Essentials | $95 (10 agents) | About 450 automated conversations included | $95 |
How to read it: tawk.to is cheapest if its AI Assist starter tier fits your volume, but you keep the "Powered by tawk.to" badge unless you pay $29 a month more (tawk.to pricing). Smartsupp is cheap for people and gets more expensive as AI volume grows, because Mira is priced per 100 conversations. The Shopxare AI budget is counted in money, not conversations, so check during your first month how far $20 goes with your own questions (Packages and usage).
Without AI the picture flips: Smartsupp Plus at $25 for 3 people is one of the cheapest paid plans in this list.
The 4 Smartsupp alternatives
1. tawk.to: free chat with no seat limit
tawk.to's live chat, ticketing and knowledge base are free. Paid extras: AI Assist from $29 a month (a free tier exists for sites with low chat volume) and $29 a month to remove the branding (tawk.to pricing). Pick it if you want free chat for a larger team and don't mind the badge. Our tawk.to alternatives post compares its free plan with the others in detail.
2. Tidio: a friendly chatbot builder
Tidio's free plan includes 50 billable conversations and 10 seats. Starter shows $24.17 a month for 100 conversations and Growth from $49.17, both with annual billing ("2 months free"). The Lyro AI agent starts at $32.50 a month for 50 AI conversations (Tidio pricing). Pick it if you want visual flows and your volume is modest. Tidio counts conversations, so a busy month changes the bill.
3. Crisp: per-workspace pricing for growing teams
Crisp's free plan covers 2 agents and 100 customer profiles with no AI credits. Mini costs $45 a month for 4 agents, Essentials $95 for 10 agents, Plus $295 for 20, each per workspace (Crisp pricing). At 3 people it is the priciest option here; at 8 to 10 people it becomes one of the cheapest per head. We broke this down in our Crisp alternatives post.
4. Shopxare: chat, email tickets and an AI agent in one inbox
Shopxare has a free plan for 2 seats with unlimited conversations and a $2 monthly AI budget, no credit card needed. Pro is $32 per workspace a month with 10 seats and a $20 AI budget (Shopxare pricing). For a team coming from Smartsupp, the parts that map directly:
- Website chat: the Messenger installs on any site, WordPress, WooCommerce, Shopify, ikas or Google Tag Manager (Install the Messenger).
- Email as tickets: reply from your own address and track numbered tickets (Tickets and email).
- AI agent: Are AI answers from your help center, pages and files and hands over to your team when it should (Are AI). Copilot drafts and rewrites replies for agents; nothing is sent without a person.
- Marketplace messages from Amazon, eBay, Allegro, Kaufland and others in the same inbox (Marketplaces).
Where it falls short of Smartsupp: WhatsApp, Instagram and Facebook Messenger are on the way, not available yet. Smartsupp includes them today, even on its free plan.
Comparison table
| Free option | Pricing model | AI agent | WhatsApp / Instagram | |
|---|---|---|---|---|
| Smartsupp | 1 operator, 25 conv./month | Plan + operators, annual prices shown | Mira add-on, per 100 conversations | Yes, every plan |
| tawk.to | Free, no seat limit | Add-ons | AI Assist add-on | Not checked |
| Tidio | 50 conversations, 10 seats | By conversations | Lyro add-on | Not checked |
| Crisp | 2 agents, 100 profiles | Per workspace | Credits from Mini | From Essentials |
| Shopxare | 2 seats, unlimited conversations | Per workspace | AI budget included | On the way |
"Not checked" means we did not verify that channel on the vendor's pricing page for this post. Check it yourself if those channels matter.
When to stay with Smartsupp
Stay if many of your customers write on WhatsApp, Instagram or Facebook and you want those messages next to website chat today. Stay if you are 1 to 3 people, use little AI and like a low annual bill in EUR or PLN. A tool that works and costs $25 a month is rarely worth a week of setup to replace.
Leave if the 25-conversation free limit forces you into a plan you only half use, if AI volume is growing and the per-100 pricing adds up, or if email tickets and marketplace messages need to live in the same inbox as chat.
Example: a 3-person shop at the end of the free plan
A small shop selling bike parts (an illustration, not a customer) runs Smartsupp Free with one person. In November it adds two people for the holiday season and passes 25 conversations in the first week. Its options: Smartsupp Plus at $25 a month billed annually, or Plus with Mira for 300 AI conversations at $73. Before committing to a year, it tests an alternative for two weeks: import contacts, install the new chat on a staging copy of the store, connect the support email and let AI answer only outside office hours. After two weeks it compares answer quality and how many conversations reached a person, not just price.
How to switch without losing history
- Export contacts and past conversations. Check what your Smartsupp plan lets you export first: its pricing page lists "Rest API & data exports" as an add-on on Expert. Shopxare imports contacts, conversations and help articles from Intercom, Zendesk, Freshdesk, Crisp, tawk.to and others (Move to Shopxare).
- Recreate your shortcuts as saved replies and copy your automatic messages before the switch.
- Replace the Smartsupp code with the new snippet; don't run two chat widgets on the live site.
- If you used Smartsupp's WhatsApp or Instagram connection, decide where those messages go first.
- Check when your annual Smartsupp plan renews, so you don't pay for a year you won't use.
FAQ
Is Smartsupp free?
Yes, there is a free plan with 1 operator, 25 conversations a month, 14 days of history and live chat, WhatsApp, Messenger and Instagram. Email and the Mira AI agent need a paid plan or add-on (November 2026).
How much does Smartsupp cost per month?
Billed annually: Solo $17, Plus $25, Expert $83, Ultimate from $280. Monthly billing costs more. Mira AI starts at $16 a month for 100 conversations.
What is the best free alternative to Smartsupp?
For free chat with no seat limit, tawk.to. For chat, email tickets and an AI agent in one tool, Shopxare's free plan covers 2 seats with unlimited conversations.
Does Smartsupp have AI?
Yes. Mira is an AI agent sold as an add-on from $16 a month for 100 conversations, with handover to a person, up to 20 scraped pages and a product feed of up to 30,000 products.
Shopxare has a free plan, no credit card needed. Create a workspace and run it next to Smartsupp for two weeks before your annual plan renews.
