This Refund Policy explains when Shopxare, LLC refunds payments. It is part of the Terms of Service. It does not limit rights you have under consumer protection laws that cannot be waived.

1. Free plan

The free plan costs nothing, so there is nothing to refund.

2. Subscriptions

Monthly plans can be cancelled at any time in Settings → Billing. Cancellation stops the next renewal; the plan stays active until the end of the paid month. We do not refund partial months.
Annual plans can be cancelled within 14 days of the first annual payment for a full refund. After that, cancellation stops the next renewal and the plan stays active until the end of the paid year.
Renewals. If an annual plan renewed and you did not mean to keep it, tell us within 7 days of the renewal charge and we will refund it, provided the Workspace was not used after the renewal.
Trials. If your plan started with a free trial, you are only charged after the trial ends. Cancel before the end of the trial to avoid the charge.

3. Upgrades and downgrades

Upgrades are charged pro rata for the rest of the current period. Downgrades take effect at the next renewal and do not create a refund for the current period.

4. Add-ons and credits

AI credit packs and other one-time purchases are refundable within 14 days if none of the credits have been used. Used or partly used credits are not refundable.

5. Our service level

If your plan includes the Service Level Agreement, service credits for missed availability are given as described there.

6. Exceptions

We refund in full, at any time, amounts charged in error (for example a double charge) and prepaid fees for the remaining term when you end your subscription because we materially breached our Terms of Service. We do not refund accounts suspended or closed for breach of the Acceptable Use Policy.

7. How to ask for a refund

Write to [email protected] from the Workspace owner's or billing contact's email address, with the Workspace name and the invoice number. Approved refunds go back to the original payment method within 5–10 business days, depending on your bank. Please contact us before opening a chargeback, so we can solve the problem quickly.