Most online carts are never completed — often because of a question about shipping, sizes or payment. A friendly reminder, or an answer at the right moment, brings a share of those sales back.
With Shopxare
Shopxare shows carts from connected shops, sends reminders and can open a chat with the customer about their cart.
More terms
Canned responses (saved replies)
Pre-written answers to frequent questions, inserted with a shortcut.
First response time
How long a customer waits for the first human reply.
Self-service support
Letting customers solve problems themselves, without contacting you.
Customer retention
Keeping customers coming back after their first purchase.
SLA (service level agreement)
A promise about how fast you reply to and resolve requests.
CSAT (customer satisfaction)
The share of customers who were satisfied with one interaction, usually rated 1–5.
Give every customer a fast, friendly answer.
Free. No credit card, no trial clock.