What is Self-service support?
Letting customers solve problems themselves, without contacting you.
Order tracking in the chat, a searchable help center and AI answers are all self-service. Many customers prefer it, and it frees your team for the questions that really need a person.
With Shopxare
Shopxare combines order tracking, a help center and Are AI in the Messenger, so customers get answers instantly.
More terms
Chatbot
An automated conversation that answers or routes customers without a person.
NPS (Net Promoter Score)
A loyalty score from −100 to +100 based on how likely customers are to recommend you.
SLA (service level agreement)
A promise about how fast you reply to and resolve requests.
CES (Customer Effort Score)
How easy it was for a customer to get what they needed.
Ticketing system
A way to track every customer request from arrival to solution.
First response time
How long a customer waits for the first human reply.
Give every customer a fast, friendly answer.
Free. No credit card, no trial clock.