What is Omnichannel support?
Helping customers on every channel from one place, with one shared history.
Customers move between your website chat, email, social messages and marketplaces. Omnichannel means your team sees all of it as one customer, so nobody has to repeat themselves.
With Shopxare
Shopxare brings the Messenger, email, Telegram and marketplace messages into one inbox with one customer profile.
More terms
Live chat
Real-time messaging between website visitors and your team.
Ticketing system
A way to track every customer request from arrival to solution.
NPS (Net Promoter Score)
A loyalty score from −100 to +100 based on how likely customers are to recommend you.
Proactive chat
Starting the conversation before the visitor asks.
Abandoned cart
Products a shopper added to the cart but did not buy.
Customer retention
Keeping customers coming back after their first purchase.
Give every customer a fast, friendly answer.
Free. No credit card, no trial clock.