Templates · Automations
Escalate waiting conversations
After 15 minutes without an answer, raises the priority and leaves a note for the team.
How it works
- When Waiting 15 min
- Then Set priority
- Then Add internal note
The texts come in all eight languages of Shopxare and can be edited before you switch the template on.
More templates
After-hours auto-reply
When you are closed, tells new customers when to expect a reply and tags the conversation.
Close quiet conversations
When the customer hasn’t answered for a day, says goodbye and closes the conversation.
Flag urgent messages
A new conversation that mentions “urgent” gets high priority and an “urgent” tag.
Refund requests
Tags conversations that ask for a refund, raises the priority and asks for the order number.
Marketplace questions first
Marketplaces rate your reply time — their questions get a tag and high priority.
Email confirmation
Confirms every new email right away, so customers know their message arrived.
Give every customer a fast, friendly answer.
Free. No credit card, no trial clock.