Templates · Automations
After-hours auto-reply
When you are closed, tells new customers when to expect a reply and tags the conversation.
How it works
- When New conversation
- Then Reply to the customer
- Then Add tag
The texts come in all eight languages of Shopxare and can be edited before you switch the template on.
More templates
Escalate waiting conversations
After 15 minutes without an answer, raises the priority and leaves a note for the team.
Close quiet conversations
When the customer hasn’t answered for a day, says goodbye and closes the conversation.
Flag urgent messages
A new conversation that mentions “urgent” gets high priority and an “urgent” tag.
Refund requests
Tags conversations that ask for a refund, raises the priority and asks for the order number.
Marketplace questions first
Marketplaces rate your reply time — their questions get a tag and high priority.
Email confirmation
Confirms every new email right away, so customers know their message arrived.
Give every customer a fast, friendly answer.
Free. No credit card, no trial clock.