A chat window on your site lets people ask questions while they shop, which removes doubts at the moment of purchase. Good live chat also works when you are offline: it collects the email and continues the conversation later.
With Shopxare
The Shopxare Messenger is free live chat with files, voice messages, translation, order tracking and an AI agent.
More terms
Abandoned cart
Products a shopper added to the cart but did not buy.
Resolution time
The time from a customer’s first message until their issue is solved.
Customer retention
Keeping customers coming back after their first purchase.
Omnichannel support
Helping customers on every channel from one place, with one shared history.
Help center (knowledge base)
A public library of articles that answers common questions.
First response time
How long a customer waits for the first human reply.
Give every customer a fast, friendly answer.
Free. No credit card, no trial clock.