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Notes on talking with customers.
Guides, product news and ideas for teams that answer customers — in chat, by email and with AI.
How to add live chat to Shopify for free: 3 ways compared
Shopify Inbox, a chat app from the App Store, or a snippet in theme.liquid: the exact steps for each, six checks after installing, and when Shopify's own app is the better pick.
How to add live chat to WordPress for free: 3 methods compared
Three ways to add live chat to a WordPress site, compared: plugin, footer snippet and Google Tag Manager. With exact steps, a six-point check after installing and a WooCommerce example.