Volume by channel
Chat, Instagram, Facebook, mail — how much arrived, and when. You see the mix. We do not invent a “healthy” ratio.
- Four channels, one chart
- Day and week views
- The same conversations as the inbox
Reporting
See what the desk actually did.
Volume by channel, first response, time to close, Are resolutions versus human ones. The charts below are a layout preview — we will not print a benchmark we have not measured on your workspace.
What you can ask the numbers
These views exist in the product. The bars are a picture of the layout, not your last quarter.
First response and close
How long customers wait for a first line, and how long work stays open. First-class columns — not a hidden export.
- First response
- Time to close
- Waiting vs pending, if you use those states
Are and humans
Which conversations Are finished, and which needed a person. Split so you know what the agent actually did.
- Are resolutions
- Human resolutions
- Handoffs Are started
Team load
Assignment, handle time and who is carrying the queue. Useful for staffing. Not a public leaderboard.
- Assigned volume
- Handle time
- Open on each person
How we treat the numbers
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No invented benchmarks
We will not show an industry average we have not measured.
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Same records as the desk
Reporting reads Help Desk and Tickets. It does not keep a second set of books.
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After you have data
Empty workspaces have empty charts. That is honest.
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Exports if counsel needs them
Ask on the form. The default views are in the product.
FAQ
Questions
If something is still unclear, get a quote. There is no self-serve signup.
01 Will you show me industry benchmarks?
Not invented ones. We report on your workspace after it has data.
02 Can I see Are versus human work?
Yes. Resolutions are split so you know what the agent finished.
03 Is there a first-response clock?
Yes. First response and time-to-close are first-class columns.
04 Do I need a data team?
No. The views are in the product. Exports can be discussed if your counsel needs them.
05 Why do the charts on this page look generic?
They are a layout preview. Your numbers appear after the workspace has conversations.
06 Does reporting use a second database?
No. It reads the same Help Desk and ticket records.
Get a Quote
Tell us about your channels. We set up your free workspace with you. No card, no self-serve dead end.
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