Install once
A snippet on your site. The launcher sits where you place it. No separate chat product to buy later, and no second inbox for the team.
- One snippet for the site
- Launcher you can place
- Unread badge on the bubble
Channel
A chat bubble. A real desk behind it.
Add the Shopxare bubble to your site. Visitors talk in place. Your team — and Are — answer from the same inbox as Instagram and email. Chat is a channel, not a silo.
The bubble is on the site. The desk is Shopxare.
A snippet. A launcher. A messenger. Replies do not live in a separate chat tool.
A messenger that feels like yours
Colour, first message and launcher are set with you in onboarding — not left as a default widget. Mobile gets the same thread.
- Themable messenger
- First message you approve
- Works on a phone browser
Identity follows the visitor
If they wrote on Instagram yesterday and open chat today, the thread can continue. Chat does not start from zero.
- Same person, same history
- Instagram messages sit above the new chat
- Are can greet from your content
Theme it. Keep it one desk.
Colour and placement are yours
Pick the launcher colour that matches the site. Bottom-right is the default; we move it if it covers a buy button.
- Brand colour on the bubble
- Placement you choose
- No generic “chat with us” leftover
The same thread on a phone
The messenger is built for a small screen. The desk still sees a conversation — not a “mobile chat” silo.
- Mobile-ready bubble
- Same identity as desktop
- Handoff to a named agent
Are can greet. A person can take over.
Are answers from your content in the bubble. When it should not, the take-over is one click in Help Desk — the visitor does not start over.
- Are in the site messenger
- Take-over from the desk
- The visitor stays in the same window
Chat is a channel
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Lives in Help Desk
Every site chat is a row in the shared inbox, next to Instagram and mail.
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History from other channels
Identity match means yesterday’s DM is in the thread.
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Are on the bubble
Optional. Off until you approve the content.
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Your domain
The widget loads on the site you give us. We do not host a fake storefront.
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When the team is away
Are can cover, or the messenger holds the message for the next agent.
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Promote to a ticket
Same as any other conversation. See Tickets.
FAQ
Questions
If something is still unclear, get a quote. There is no self-serve signup.
01 Do I need a developer to add the bubble?
A snippet is enough for most sites. If you need help, that is what onboarding is for.
02 Will chat start a new conversation if they already wrote on Instagram?
No. The desk keeps the person. Chat is another message in the same thread when identity matches.
03 Can I theme the bubble?
Yes. Colour, launcher and first message are set with you, not left as a default widget.
04 Does Are greet on the site?
It can, from your content, and it hands off when a person should take over.
05 Will the launcher cover my buy button?
Tell us in onboarding. We place it so it does not sit on a checkout control.
06 Is chat a separate product?
No. It is a channel on Help Desk.
Get a Quote
Tell us about your channels. We set up your free workspace with you. No card, no self-serve dead end.
Get a Quote