Are
Are reads your help content and replies in the same inbox — chat, Instagram, Facebook and mail. Drafts first if you want. Hands off when a person should take it.
Are is not a second product. It is a participant on the Help Desk conversation, trained on what you already wrote.
Help articles, macros and the rules you approve. Are does not invent a shipping policy you have not given it.
Most teams start with drafts. You see the reply in the composer, edit the tone, then send. Later, Are can send on channels you approve.
Refund exceptions, anger, a missing order — Are stops and assigns. The customer keeps the same thread.
There is no shadow inbox for the AI. Supervisors sample, correct, and the correction becomes guidance.
A draft and a reviewed line sit next to each other in onboarding. You decide how Are sounds — short, warm, or just the facts.
An Instagram DM is not an email. Are stays in the thread and matches the channel — it does not paste a letter into a chat bubble.
Every Are line is a message in Help Desk. Mark it, rewrite it, feed it back. Reporting splits Are resolutions from human ones.
Are on chat, off on Instagram — or the reverse. Set in onboarding.
Refunds, legal, medical — you name the handoff list.
Are can cover the hours your team does not. The desk still sees every line.
Assign to a person or a queue. Not a black hole.
Are does not open a parallel profile. Help Desk already has the person.
Reporting shows what Are finished and what needed a person. No invented benchmark.
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