One person, three surfaces
The desk shows Instagram, then chat, then mail on the same customer. You do not hunt four inboxes to reconstruct the week.
- Timeline on the customer
- Each message keeps its channel badge
- Are sees the same history
Omnichannel
Instagram, Facebook and mail. Same desk.
Customers will not stay on your site. Meet them where they already write — and keep the history when they move. WhatsApp is not listed as live until we have connected it for you.
The channels we connect
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Direct messages in the inbox
DMs arrive as conversations. Replies go back out as Instagram messages. The rest of the team can see the thread.
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Messenger without a second tab
Facebook messages sit next to chat and mail. Assignment and Are work the same way.
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Email is a conversation
Inbound mail becomes a thread, not a buried ticket. Quotes, attachments and the customer record stay attached.
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The site bubble is one more channel
See Channel: Chat. It is listed here so a visitor comparing tabs does not think it is missing.
They move. The thread does not reset.
Instagram this morning, chat this afternoon, email for the receipt. Shopxare keeps the person.
Reply as the channel they used
You type in Shopxare. They receive an Instagram DM, a Facebook message or an email — not a surprise from a new address.
- Composer shows the channel
- Replies go out the same pipe
- No “please email us instead”
Route the channel to the team that owns it
Instagram to social. Mail to billing. Chat to the floor. Assignment is a view, not a forwarded thread.
- Channel-to-team views
- The same collision and notes
- Are follows the rules you set
Mail keeps the paper trail
Subject, quotes and attachments stay on the conversation. Mail is not a buried ticket in a different product.
- Attachments on the thread
- Subject line you can search
- Same customer as the chat
What we will not pretend
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WhatsApp
Not a live channel on this site. If you need it, say so on the form.
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Only the channels you use
We connect two, or four. Unused pipes stay off.
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Are per channel
On for mail, off for Instagram — your call.
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One inbox
Omnichannel is not four products. It is Help Desk with more doors.
FAQ
Questions
If something is still unclear, get a quote. There is no self-serve signup.
01 Do you support WhatsApp?
It is not listed as a live channel on this site. If you need it, say so on the form — we will not advertise a channel we have not connected for you.
02 Are Instagram replies sent as DMs?
Yes. The agent replies in Shopxare; the customer sees an Instagram message.
03 Does email become a separate ticket?
No. Inbound mail is a conversation on the same customer as chat and Instagram.
04 Can I pick only two channels?
Yes. We connect what you actually use.
05 Can a customer start on Instagram and finish on email?
Yes. The desk keeps the person. Each message keeps its channel badge.
06 Do attachments stay on the thread?
Yes. Mail attachments sit on the conversation, not in a side folder.
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